Frequently Asked Questions:

Frequently Asked Questions:

Can you help me choose a smart home product?

Yes! With so many players in the market, and hundreds of devices to choose from, it can be difficult to decide which technology is best. Our smart tech experts will work with you during your one-on-one consultation to learn your unique wants and needs and then help you decide which product and/or products are the best fit for your home.

Can I buy a smart home product directly from OneStep?

Yes! We partner with many of the industry’s leading smart home technology companies to allow for a simple, seamless purchase process directly from the OneStep site. Our prices are true to the manufacturer’s recommended prices.

How quick can you send someone to my house?

We offer installations to meet your schedule. Simply book an appointment online or call a smart tech expert at 877-346-2279.

Does OneStep have a preferred technology brand?

No. As a company, we are brand agnostic and will only recommend a specific technology if we believe it aligns with your unique wants, needs, and smart home goals. All of the technology products we sell are well-known and trusted in the industry, so you can rest assured you’re getting a high-quality smart home device.

Do I have to buy a product from OneStep to get it installed?

No! Our smart tech experts will install most smart home technology or device in your home, regardless of whether or not you purchased it from our store.

Are our employees background checked?

Yes! Your family’s safety is our #1 priority, which is why all of our in-home smart tech experts are background checked employees. They are also insured and comprehensively trained. To provide you with even more peace of mind, all installation projects have a 30-day workmanship guarantee.

Call Us
Call Us: 877-346-2279  
Live Chat With A Tech
Live Chat With A Tech: Chat LIVE with a smart
tech expert
Email Us
Email Us: onestep@mastec.com  

With one-on-one consultations, smart product selection services, and professional installation services, you’ll get everything you need to make your house a home, all in OneStep.